Case Study
1. Business Challenge
Comply with international standards while creating a distinguishing identity for Mc Cafe from Mc McDonald’s—a scalable solution in 200 stores across India to introduce cold beverages to the Indian family audience.
2. The Task
To plan a standardised set of equipment at all locations, including espresso machines, grinders, blenders, etc., all in a separate corner inside McDonald’s outlets
3. Solution (in partnership)
A customised machine and grinding solution, Vitamix custom programs for cold beverages, and a service team are planned for India.
4. Result
Baristas and QC heads undergo offline and online training annually.
- Preventive maintenance by Kaapi’s award-winning team.
- The best-awarded equipment provided by McDonald’s nationally.
