Case Study
Brewing McCafé’s Scalable Cold Coffee Experience
When McDonald’s envisioned a café-style experience tailored for Indian families, they understood it had to be more than simply adding coffee to the menu. McCafé needed to establish its own distinct yet complementary identity and meet global standards across more than 200 locations nationwide. The challenge was to do this consistently while introducing cold beverages that would delight Indian palates.
Kaapi Machines stepped in to co-create this transformation. The goal: to develop a standardised, scalable coffee setup that could seamlessly fit into a dedicated McCafé counter within each McDonald’s outlet. This meant curating everything from espresso machines and grinders to Vitamix blenders with custom cold beverage programmes designed for peak performance and ease of use.
Our partnership extended beyond equipment. Kaapi Machines fostered a continuous learning cycle for McCafé’s baristas and QC heads through annual training modules, both online and offline. And with our preventive maintenance protocols and award-winning service support, each location operates smoothly every day.
Today, McCafé’s coffee counters stand as a testament to precision, consistency, and partnership. It’s more than a beverage corner; it’s a coffee experience brewed to international standards and delivered with local warmth.
